Shipping Policy

Last Updated: October 2023

Welcome to La base! We're excited to provide you with our skincare products. Here's everything you need to know about our shipping policy:

Shipping Methods and Rates

• Domestic Shipping: We offer shipping within New Zealand. We partner with reliable carriers to ensure your orders are delivered safely and on time.

• International Shipping: At this time, we do not offer international shipping. Our services are limited to New Zealand residents.

• Shipping Rates: Shipping rates vary depending on your location, order size, and selected shipping method. You can view the shipping cost during the checkout process.

Order Processing

• Order Confirmation: After placing your order, you'll receive an order confirmation email with details about your purchase. Please review this email and contact us immediately if there are any discrepancies.

• Order Processing Time: Orders are typically processed within 5 business days (excluding weekends and holidays) from the date of purchase. During peak seasons, processing times may be slightly longer.

Shipping Times

• Domestic Shipping Times: Once your order has been processed and shipped, domestic deliveries typically take between 5 to 7 business days. Please note that delivery times may vary based on your location.

• International Shipping Times: We do not offer international shipping at this time.

Tracking Your Order

• Tracking Information: For orders that qualify for tracking, you'll receive a tracking number in your shipping confirmation email. You can use this number to track the progress of your shipment.

• Order Updates: We'll provide regular updates on the status of your order, including when it's shipped and out for delivery.

Shipping Policies

• Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

• Lost or Stolen Packages: We are not responsible for packages that are lost or stolen after they are marked as "delivered" by the carrier. If you have concerns about package security, please contact us to discuss additional delivery options.

• Delivery Issues: If you encounter any issues with your delivery, such as delays or damage, please contact us as soon as possible. We will work with you to resolve the issue promptly.

Returns and Refunds

For information about our returns and refunds policy, please refer to our Returns and Refunds Policy page.

If you have any questions or need assistance with your order, please feel free to contact our customer support team at customerservice@labase.co.nz

Thank you for choosing La base for your skincare needs. We appreciate your trust and support.